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Routing Number 253177968

Revised: May, 2021Printer Friendly Privacy Policy
Why?Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.
What?The types of personal information we collect and share depend on the product or service you have with us. This information can include:
  • Social Security number and income
  • account balances and payment history
  • credit history and credit scores
When you are no longer our member, we continue to share your information as described in this notice.
How?All financial companies need to share members' personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers' personal information; the reasons Winston-Salem FederalCredit Union chooses to share; and whether you can limit this sharing.

Reasons we can share your personal informationDoes Winston-Salem Federal Credit Union share?Can you limit this sharing?
For our everyday business purposes — such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureausYESNO
For our marketing purposes — to offer our products and services to you YESNO
For joint marketing with other financial companiesYESNO
For our affiliates' everyday business purposes — information about your transactions and experiencesNOWe don't share
For our affiliates' everyday business purposes — information about your creditworthinessNOWe don't share
For nonaffiliates to market to youNOWe don't share

To limit our sharing
  • Call (336) 727-2663 — our menu will prompt you through your choice(s)
  • Visit us online: or>
  • Mail the form> below
Please note:
If you are a new member, we can begin sharing your information 30 days from the date we sent this notice. When you are no longer our member, we continue to share your information as described in this notice.
However, you can contact us at any time to limit our sharing.

Questions?Call us at: (336) 727-2663 or go to

Mail-in Form
Mark any/all you want to limit:
   ☐ Do not share information about my creditworthiness with your affiliates for their everyday business purposes.
   ☐ Do not allow your affiliates to use my personal information to market to me.
   ☐ Do not share my personal information with nonaffiliates to market their products and services to me
Name Mail to:
Address Winston-Salem Federal Credit Union
  711 Salem Avenue
City, State, Zip Winston-Salem, NC 27101
Account Number  

Who we are
Who is providing this notice?Winston-Salem Federal Credit Union
What we do
How does Winston-Salem Federal Credit Union protect my personal information?To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings.

We will enter into a written contract with each company with whom we have a joint marketing agreement to ensure your nonpublic personal information will be kept confidential.
How does Winston-Salem Federal Credit Union collect my personal information?We collect your personal information, for example, when you
  • open an account or deposit money
  • pay your bills or apply for a loan
  • use your debit card
We also collect your personal information from others, such as credit bureaus, affiliates, or other companies.
Why can't I limit all sharing?Federal law gives you the right to limit only
  • sharing for affiliates' everyday business purposes — information about your creditworthiness
  • affiliates from using your information to market to you
  • sharing for nonaffiliates to market to you
State laws and individual companies may give you additional rights to limit sharing.
What happens when I limit sharing for an account I hold jointly with someone else?Your choices will apply to everyone on your account.

AffiliatesCompanies related by common ownership or control. They can be financial and nonfinancial companies.
  • Winston-Salem FCU does not have any affiliates
NonaffiliatesCompanies not related by common ownership or control. They can be financial and nonfinancial companies.
  • Winston-Salem FCU does not have any non-affiliates
Joint marketingA formal agreement between nonaffiliated financial companies that together market financial products or services to you.
  • Joint marketing with CUNA Mutual Group to provide insurance and other financial services.
  • Joint marketing with Kasasa to provide various checking products and other financial services.

Winston-Salem Federal Credit Union, your member owned financial institution, is committed to providing you financial products and services to meet your needs and reach your financial goals. We are equally committed to protecting our members' privacy. You can be confident that your financial privacy is a priority of this credit union. We are required by law to give you this privacy notice to explain how we collect, use and safeguard your personal financial information. If you have any questions, please contact a member service representative at 336-231-5100.

Holiday Closings

Memorial Day
Monday, May 27, 2024

Emancipation Day (Juneteenth)
Wednesday, June 19, 2024

Independence Day
Thursday, July 4, 2024

Contact Information

711 East Salem Avenue, Winston-Salem, NC 27101

Phone 336-231-5100

Hours of Operation:
Drive-Thru: Monday through Friday from 8:00 AM - 5:30 PM
Office: Monday through Friday from 9:00 AM - 5:30 PM 

Voice Banking: 336-748-3500

Visa Credit Card with our Business Partner Elan: 800-558-3424

PIN reset/change for debit card: 800-992-3808

Lost/Stolen ATM or debit card: 800-554-8969