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Routing Number 253177968

Fee Schedule

Effective December 1, 2025

All fees and charges are subject to change at any time.

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Savings Accounts

Account Type / FeeFee AmountHow to Avoid
Dormant Account$10 Quarterly
After 12 months of inactivity
Generate activity (deposit, withdrawal, funds transfer, etc.) on the account within each 12 month period and maintain a combined balance of $100 or more on deposit at the Credit Union.
Club Accounts
Early Withdrawal
$15 EachLimit withdrawals to the penalty-free withdrawal period.
IRA Savings
Excessive Withdrawal
$15 Each after 3 in a month 
Savings
Excessive Transactions
$1 Each (not to exceed $10)
Applies to automatic draft (ACH) or transfer after 6 total per month.
 
Money Market
Excessive Transactions
$10 Each
Applies to each check, automatic draft (ACH) or transfer after 6 total per month.
 
Money Market
Below Balance
$5 MonthlyMaintain a daily balance of $500 or more in the account.
Term Certificates
Early Withdrawal
Each early withdrawal is subject to a penalty amounting to 90 days of interest or earned interest, whichever is least.Limit withdrawals to the account maturity penalty-free withdrawal period.

Cards (ATM • Credit • Debit)

ServiceFee
Card Replacement$8
Each occurrence
Card Mailed to Branch$5
Each occurrence
Card Replacement (Rush Delivery)$45 (shipping charge)
Each occurrence
PIN Replacement$8
Each occurrence
PIN Mailed to Branch$5
Each occurrence
PIN Replacement (Rush Delivery)$45 (shipping charge)
Each occurrence

Electronic Services

ServiceFee
e-StatementsNo Charge
Mobile BankingNo Charge
Mobile Check Deposit
User eligibility conditions apply to this service
No Charge
Online & Audio BankingNo Charge

Safe Deposit Box

ServiceFee
3X5 Safe Deposit Box (Annual)$20
3X10 Safe Deposit Box (Annual)$30
Lost Safe Deposit Box KeyActual Cost
Safe Deposit Box DrillingActual Cost
Late Rental Payment Fee for Safe Deposit Box$5

Other Fees

ServiceFeeHow to Avoid
Account Garnishment / Tax Levy$75
Each occurrence
 
Account Verification$7
Each occurrence
When verifying member account funds for any third party (with the exception of government assistance programs)
 
Escheat$50 or amount permitted by state law, whichever is less 
Over-the-Phone Loan Payment via debit/credit card2.5% of payment amount per paymentUse Voice Banking, Mobile Banking, Online Banking, branch walk-in or drive-thru options.
Online Portal Loan Payment via debit/credit card2.5% of payment amount per paymentUse Voice Banking, Mobile Banking, Online Banking, branch walk-in or drive-thru options.
Insufficient Funds (NSF)No Charge 
Returned Deposit ItemNo Charge 
Returned Mail$5
Per account
Immediately inform the Credit Union of a change to your mailing and physical addresses when the change occurs.
Shared Branch$2
Each withdrawal
No charge to Self-Help CU members for deposits
 
Wire Transfer - Domestic$15 Each outgoing
No Charge Incoming
 
Withdrawal Request by Phone$1
Each outgoing
Use Voice Banking, Mobile Banking, Online Banking, branch walk-in or drive-thru options.
Check OrdersCost varies with selection 

In-Branch Services

ServiceFeeHow to Avoid
Account Reconciliation / Research$25
Hourly
 
Check Cashing$5
Each check
 
Check Copy$5
Each
 
Coin Machine5%
of amount presented
 
Fax$1
Per page
 
Money Order$1
Each
 
Photo Copies$1
Per page
 
Starter Checks$1 for 4
$3 for 12
Free at account opening (maximum of 12). Starter checks issued any time after account opening will incur a fee.
Statement Copy / Account History$5
Each copy
 
Stop Payment (ACH or Check)$25
Each request
 
Stop Payment (Teller Check or Money Order)$25
Each item
 
Stop Payment Cancellation$10 
Teller Check$2
Each check when check is made payable to a third party
 
Visa Gift Card$3
Each
 

Holiday Closings

Veterans Day
Tuesday, November 11, 2025

Thanksgiving Day
Thursday, November 27, 2025

Day After Thanksgiving
Friday, November 28, 2025

Contact Information

711 East Salem Avenue, Winston-Salem, NC 27101

Phone 336-231-5100

Hours of Operation:
Drive-Thru: Monday through Friday from 8:00 AM - 5:30 PM
Office: Monday through Friday from 9:00 AM - 5:30 PM 

Voice Banking: 336-748-3500

Visa Credit Card with our Business Partner Elan: 800-558-3424

PIN reset/change for debit card: 800-992-3808

Lost/Stolen ATM or debit card: 800-554-8969