If we detect a suspicious transaction on your card, we'll let you know immediately by text.
Your Winston-Salem Federal Credit Union always has your security in mind. We strive to make sure using your WSFCU debit card is both safe and convenient, so you don’t have to worry. Our Premium Text Notifications, powered by the EnFact Fraud Monitoring system, will notify you immediately if a suspicious transaction is detected on your card by texting your cell phone.
When a suspicious transaction is detected, you can expect a text message to come from the short code number 37268.
The text message will offer basic information about the suspected transaction, including the amount of the transaction and the merchant information, if available. Verifying a transaction is as effortless as replying “YES”, the system will
mark the transaction as legitimate, and you can carry on with your purchase or
payment by initiating another transaction. If you indicate the transaction is
fraudulent by responding “NO”, you’ll receive a message with a number to call
so further action can be taken. It’s quick, easy, and lets you stay confident
while using your WSFCU debit card.
How do I sign up to receive Premium Text Notifications?
Debit cardholders are automatically enrolled in this service, and as long as we have your current cell phone number of file, there is no action you need to take.
Please be sure we have your current cell phone number on file so you can take full advantage of this service.* If you need to update your cell phone number or would like to verify the number we currently have on file for you, give us a call at 336-727-2663 or log in to Home Banking, select the “Options” tab at the top of the screen, and select “Update Personal Information” in the scroll down menu.
*Winston-Salem Federal Credit Union does not charge for this service. However, message and data rates, which are typically charges assessed by your data provider, may apply. You may opt out of the service at any time by replying "STOP" to the short code 37268.