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Routing Number 253177968

As of September 1st, the credit union will no longer offer CyberScout services to members. Your Winston-Salem Federal Credit Union recognizes that identity theft protection services are more important than ever, which is why WSFCU members are eligible to purchase Identify Protection Insurance through our trusted vendor Kasasa. To learn more about protecting yourself from Identity Theft and other fraud schemes, please view our Fraud Prevention Strategies page by clicking hereIf you have a currently active case with CyberScout and have questions, please call the credit union.

Have you been a victim of Identity Theft?

Winston-Salem Federal Credit Union’s members and their family members* can count on identity protection services—at no additional cost. Powered by CyberScout®, America’s premier provider of identity services, these fraud-specialist services help detect and resolve identity theft and fraud.

Don’t wait until you are a victim.

Identity thieves steal mail, skim credit cards, hack into ATMs and rummage through garbage in the search for their next victim. In the blink of an eye, criminals misuse bits and pieces of your personal information to obtain fraudulent credit and make unauthorized purchases.

If you’re a victim, you need expert help NOW! Suspect fraud? Need immediate identity protection assistance? Want to protect confidential information or replace missing personal documents and identification? When you need help:

  1. Simply call us at 336-727-2663
  2. We’ll transfer you to an experienced fraud specialist at CyberScout’s Resolution Center. There is no added cost to you for these services, no matter how often you talk to a fraud specialist.

Your personal fraud specialist will guide you through the proactive and resolution process until your problem is fully resolved and your peace of mind is restored. These fraud specialists determine your best course of action, cut through the red tape and do most of the heavy lifting—so you don’t have to struggle on your own.

Fraud specialists are on stand-by ready to assist you with…

  • Proactive services — if your wallet or purse is lost or stolen or you suspect your identity has been compromised or might be vulnerable. To help protect your identity, a fraud specialist will place a free fraud alert, when appropriate, and offer guidance on the latest scams.
  • Resolution services — provide step-by-step guidance through the identity resolution process from start to finish. A personal-touch fraud specialist works with you to stop fraudulent bills and charges, work with government agencies and creditors, help you prepare notification materials and provide victims of identity theft with one year of free fraud-monitoring services.
  • Document replacement assistance — to provide guidance and help in replacing lost, stolen or destroyed identity documents, including Social Security cards, birth certificates, passports and driver’s licenses.

*Identity protection services are available to a spouse and/or immediate family members under 26 years old who live in the household.

Holiday Closings

Memorial Day
Monday, May 27, 2024

Emancipation Day (Juneteenth)
Wednesday, June 19, 2024

Independence Day
Thursday, July 4, 2024

Contact Information

711 East Salem Avenue, Winston-Salem, NC 27101

Phone 336-231-5100

Hours of Operation:
Drive-Thru: Monday through Friday from 8:00 AM - 5:30 PM
Office: Monday through Friday from 9:00 AM - 5:30 PM 

Voice Banking: 336-748-3500

Visa Credit Card with our Business Partner Elan: 800-558-3424

PIN reset/change for debit card: 800-992-3808

Lost/Stolen ATM or debit card: 800-554-8969