COVID-19 (Coronavirus Update): Lobby Reopening with Restrictions
July 24th, 2020
Your Winston-Salem Federal Credit Union continues to operate with the wellbeing of its members and staff as our number one priority. While we are excited to safely reopen our lobby for you in limited capacity on Monday, July 27th, we need your help in order to serve you while maintaining a safe environment for everyone during the COVID-19 pandemic.
In accordance with governmental regulation and a resolution of our Board of Directors, a maximum of eight (8) members will be allowed in the branch at any given time. This is for the safety of both members and staff. Due to this occupancy limitation, we ask for your understanding and cooperation as there may be a wait time before we are able to serve you in the lobby. We strongly encourage you to schedule appointments whenever possible to avoid any wait times. For more information about which services are available by appointment and how to schedule, click here. Please be aware that members with appointments will be served before members without scheduled appointments if there is a line.
Social distancing stickers have been installed outside so that safety can be maintained before entering the lobby. As a member leaves the building, staff will then allow the next member in line outside to enter. We want to remind everyone of our health safety guidelines which all members and staff must follow while in-branch:
- All members and staff must wear a mask while in-branch
- All members and staff must answer a health survey
- All members and staff must use hand sanitizer before entering the lobby
- All members and staff must practice social distancing of at least six (6) feet
When it is your turn to enter the building (or when you arrive for your appointment), our staff will first ensure you are wearing a mask. If you do not have a mask, WSFCU will provide you with one. Staff will then present you with a health survey and provide hand sanitizer if we are able to allow you into the lobby. Once you are inside, we ask that you continue to practice social distancing for the entirety of your visit, both to keep yourself and those around you safe. Social distancing stickers have been installed on the floor of the lobby to help. These mandatory health safety guidelines, like the limited occupancy, are in place to safeguard the health of all members and staff.*
If you are unable to follow the health safety guidelines for any reason, there are a variety of safe alternative access options for us to serve you or for you to make the transactions you need. To learn more about those options, click here. Even though our lobby is reopening, we urge you to take full advantage of our drive-thru, ATM, and remote access services whenever possible for the entirety of the pandemic. These services continue to be the safest access options during the pandemic and will often save time, too.
We are greatly looking forward to reopening our lobby safely for you on Monday. Please reach out to us at 336-727-2663 if you have any questions about the lobby reopening, if you would like help being set up for any of our remote access services, or if you have been adversely affected by COVID-19 and need assistance.
Thank you for continuing to work with us so that we all stay safe,
-Your WSFCU Member Services Team
*For additional tips on how to protect yourself and those around you during the COVID-19 pandemic, click here
COVID-19 (Coronavirus Update): Safely Reopening The Lobby
July 15th, 2020
Your Winston-Salem Federal Credit Union remains committed to providing you the reliable financial services you need during the COVID-19 pandemic and beyond. While we recognize there are businesses reopening for in-person services under the provisions of Phase Two in North Carolina, the safety of our members and staff continues to be our highest priority. That is why we have taken additional time to thoroughly implement precautions for safeguarding the health of our members and employees before reopening our lobby. With those safety measures employed, we will be reopening the lobby in limited capacity on Monday, July 27th.
Although we are excited to reopen our lobby, we must maintain a safe, sanitized environment for members and staff until the threat of the pandemic has lessened. Due to these concerns, the following mandatory health safety guidelines are to be observed by all members and staff during in-branch visits:
Once inside the branch, you will be given a short health survey prior to entering the lobby. If your answer to any of the health questions is indicative of COVID-19 exposure, we will not be able to serve you in-branch.
Members and staff will be required to wear masks and observe safe social distancing at all times while in branch. If you do not have a mask, we will provide you with one.
You will be provided with hand sanitizer. This helps to prevent the spread of the coronavirus, keeping you and others safe.
Maintaining a social distance (at least 6 feet between you and anyone else) at all times while in branch is also necessary. Due to mandatory social distancing, only a certain number of members and staff will be permitted in the building at any given time.
If you are unable to enter the lobby and/or follow to these health safety guidelines for any reason, our drive-thru, ATM, and remote access services remain available to you.
WSFCU will continue to offer scheduling of in-branch appointments to all members. Scheduling an appointment will allow you to save time by skipping the lines or wait times in the lobby. The following services are available for appointment scheduling:
Account Maintenance, such as adding a joint member
Overdraft Election (Courtesy Pay) Form Signing
Stop Payment Requests
Payroll Change Forms
Safety Deposit Boxes
Picking Up Cashier’s Checks*
Appointments will be offered during nonpeak business hours. To schedule an appointment, please call 336-727-2663 and ask to speak with a Financial Service Representative, whereupon you will agree on a date and time for the appointment.
We recommend you arrive a few minutes early to your appointment, parking in the lot across from the lobby entrance. Once you arrive, please call us at 336-727-2663 to let us know you have arrived. Our greeter will call you when we are ready for you to come inside, letting you into the building in adherence with our health safety guidelines. After your appointment is complete, you will be escorted back out of the building and provided additional hand sanitizer.
We greatly look forward to safely reintroducing our lobby services in this measured way as we endure the COVID-19 pandemic together. In the meantime, we urge you to continue taking charge of your safety and the safety of those around you by following CDC recommendations and governmental guidelines. Our online banking, mobile app, and UltraVoice services are available to you 24/7 and allow many transactions to be accomplished remotely without having to leave your home. Please reach out to us at 336-727-2663 if you would like help being set up on any of these free services.
Furthermore, please give us a call if you have been financially affected by the COVID-19 pandemic. Our staff is ready to discuss possible solutions with you.
Thank you for your business with the credit union and for your patience during these difficult times,
-Your WSFCU Member Services Team
*Please call ahead at 336-727-2663 and press 3 so that your cashier’s checks may be prepared in advance for you. Cashier’s Checks will be delivered to your car at the time of your appointment. Just call when you arrive and your checks will be brought out.
COVID-19 (Coronavirus Update): Our Plan Moving Forward
May 18th, 2020
From the outset, we would like to sincerely thank you for your patience during our lobby’s pandemic-related closure, especially waiting through longer drive-thru lines. Your Winston-Salem Federal Credit Union is committed to improving your drive-thru experience during the pandemic as well as assisting you to efficiently handle transactions online or remotely where possible. Nevertheless, your safety along with safety of all our members and employees remains our paramount concern. That is why we have made the conscious, considered decision to continue operating with our lobby services closed for the time being as we carefully work towards a safe lobby reopening.
Your Winston-Salem Federal Credit Union recognizes that some businesses (including some multi-branch credit unions) have already begun to offer in-person services again under the provisions described by Governor Roy Cooper’s introduction of Phase One for the state of North Carolina on Friday, May 8th. However, since we are a single branch credit union, we are therefore taking additional precautions to safeguard the health of our members and employees so that we may continue to serve you during this difficult time.
Currently, we are preparing for a measured, incremental reintroduction of lobby services while North Carolina allows more businesses to reopen through a progressive phased strategy. Our plan is to first introduce a system of scheduling appointments for closing loans and acquiring signatures for new accounts, then expand lobby services as conditions permit. In the meantime, we are actively preparing the lobby to accommodate safe social distancing and public health guidance in accordance with CDC standards for when services are restored.
We ask that you continue collaborating with us as we persevere to provide you uninterrupted services throughout the entirety of the COVID-19 pandemic. Thank you for your understanding, your business with the credit union, and for helping us all to stay healthy.
COVID-19 (Coronavirus Update): Branch Operations Changing
March 24th, 2020
Due to the escalating risks of the COVID-19 pandemic, the credit union’s lobby services will close at 5:30pm on Tuesday, March 24th and remain suspended until further notice. Affected services will be accessible either at the drive-thru, via our phone services, or from our internet-based services starting Wednesday, March 25th to continue operations in accordance with the government safety guidelines to limit exposure to the virus. We will have all four of our drive-thru lanes open for the duration of our lobby closure. In addition to normal transactions, at the drive-thru you will also be able to have one (1) cashier check prepared per vehicle per drive-thru transaction. We will furthermore be increasing the response capacity of our phone services for you by:
Adding more employees to answer your general account questions as well as assist with debit card maintenance
Accepting loan applications over the phone
Opening new accounts for members over the phone
Assisting with loan payment concerns
Preparing cashier’s checks at your request which will be mailed to your address
Assisting with enrolling you into our various internet-based and remote access services (as described below)
We also encourage you to protect yourself and reduce risk of exposure to the virus by taking advantage of our remote services, which include:
Use of WSFCU Debit and ATM cards, which allow you to safely access the funds in your account remotely or make withdrawals on the go without needing to visit the branch
Surcharge-free access to the CashPoints® ATMs Network where you can withdraw up to $500 in a single 24-hour period
Applying for a loan online
Calling in to our UltraVoice service at 336-748-3500 for over the phone access to account to account transfers, monitoring of transaction history, and checking of balances
Our Mobile Banking App, which allows you to remotely deposit checks, transfer money between WSFCU accounts, access Bill Pay, make loan payments, as well as check account balance and history
Online Banking, where you can view transaction history, check account balances, and make transfers
If you have any other general inquiries, please feel free to contact us at 336-727-2663 and we will be happy to assist you. Please also call us if you have been affected by COVID-19 and need help managing any aspects of your loans or account. We recognize that navigating a pandemic of this magnitude is unfamiliar territory, but we are committed to taking every step to reallocate our resources in order to continue serving you during this difficult time. Thank you for your understanding, your membership, and for helping us all to stay safe.
COVID-19 (Coronavirus Update): Notice To The Membership
March 17th, 2020
Your Winston-Salem Federal Credit Union was founded on the principle of serving our members and we are proud to maintain that service today. Therefore, we are actively monitoring all developments pertaining to the coronavirus (COVID-19) pandemic. Our hearts are with all those affected, and our primary concern is to preserve the health and wellbeing of both our membership and staff while continuing to provide you the tools you need to manage your finances.
Our staff is currently implementing safety measures outlined by the Center for Disease Control (CDC) and the World Health Organization (WHO) while keeping a close eye on incidents in and around Forsyth County. When you visit us in branch, know that we are taking every precaution to restrict the transmission of the virus and any sickness on our premises. Staff keeps the branch sanitized with special care being taken to disinfect high-touch areas, such as doorknobs, light switches, our lobby seating, and the teller stations. Be aware these safety precautions may also include the temporary removal of certain lobby services and amenities. Please also be aware that staff may be wearing gloves while handling cash and that our staff may abstain from shaking hands for safety purposes.
In the event we must curtail our operations or limit access to our facilities, we will communicate with you through email as well as via updates on our website at www.mywsfcu.org and on our Facebook page. Please make sure we have your current email address on file so we can keep you informed of any changes.
According to the CDC and WHO, it is advisable to conduct as much of your business as possible away from public places. Many of our services are also available to you remotely, so you can safely manage your finances at home or without needing to visit the branch in person:
CashPoints® ATMs, the largest ATM network in North Carolina, are available at any time of day and there is no surcharge for withdrawing cash from them. You can access up to $500 in a single 24-hour period from an ATM.
If you have a checking account without a debit card or ATM card, please contact the credit union so that we can add one for you.
Online Banking allows for viewing transaction history, checking account balances, and making transfers from the comfort of your home on a PC, tablet, or browser compatible mobile device. You can log in to online banking here or enroll in online banking here.
Our UltraVoice service enables over the phone account to account transfers, monitoring of transaction history, and checking of balances. Call in at 336-748-3500.
For general inquiries, our call center is available from 9am to 5:30pm Monday through Friday to help assist you. Give us a call at 336-727-2663.
There are lots of ways you too can proactively prevent the spread of COVID-19 as well as other sicknesses. We encourage you to protect yourself and others by taking steps to reduce your risk of exposure. The CDC and WHO offer great resources for learning more about what you can do to prevent illness.
Winston-Salem Federal Credit Union is a strong community that succeeds as we support each other. We are proud to continue serving you and are committed to remaining vigilant as we navigate this pandemic together. Thank you for your membership and for helping every one of us remain safe.