COVID-19 (Coronavirus Update): Our Plan Moving Forward
May 18th, 2020
From the outset, we would like to sincerely thank you for your patience during our lobby’s pandemic-related closure, especially waiting through longer drive-thru lines. Your Winston-Salem Federal Credit Union is committed to improving your drive-thru experience during the pandemic as well as assisting you to efficiently handle transactions online or remotely where possible. Nevertheless, your safety along with safety of all our members and employees remains our paramount concern. That is why we have made the conscious, considered decision to continue operating with our lobby services closed for the time being as we carefully work towards a safe lobby reopening.
Your Winston-Salem Federal Credit Union recognizes that some businesses (including some multi-branch credit unions) have already begun to offer in-person services again under the provisions described by Governor Roy Cooper’s introduction of Phase One for the state of North Carolina on Friday, May 8th. However, since we are a single branch credit union, we are therefore taking additional precautions to safeguard the health of our members and employees so that we may continue to serve you during this difficult time.
Currently, we are preparing for a measured, incremental reintroduction of lobby services while North Carolina allows more businesses to reopen through a progressive phased strategy. Our plan is to first introduce a system of scheduling appointments for closing loans and acquiring signatures for new accounts, then expand lobby services as conditions permit. In the meantime, we are actively preparing the lobby to accommodate safe social distancing and public health guidance in accordance with CDC standards for when services are restored.
We ask that you continue collaborating with us as we persevere to provide you uninterrupted services throughout the entirety of the COVID-19 pandemic. Thank you for your understanding, your business with the credit union, and for helping us all to stay healthy.
COVID-19 (Coronavirus Update): Branch Operations Changing
March 24th, 2020
Due to the escalating risks of the COVID-19 pandemic, the credit union’s lobby services will close at 5:30pm on Tuesday, March 24th and remain suspended until further notice. Affected services will be accessible either at the drive-thru, via our phone services, or from our internet-based services starting Wednesday, March 25th to continue operations in accordance with the government safety guidelines to limit exposure to the virus. We will have all four of our drive-thru lanes open for the duration of our lobby closure. In addition to normal transactions, at the drive-thru you will also be able to have one (1) cashier check prepared per vehicle per drive-thru transaction. We will furthermore be increasing the response capacity of our phone services for you by:
Adding more employees to answer your general account questions as well as assist with debit card maintenance
Accepting loan applications over the phone
Opening new accounts for members over the phone
Assisting with loan payment concerns
Preparing cashier’s checks at your request which will be mailed to your address
Assisting with enrolling you into our various internet-based and remote access services (as described below)
We also encourage you to protect yourself and reduce risk of exposure to the virus by taking advantage of our remote services, which include:
Use of WSFCU Debit and ATM cards, which allow you to safely access the funds in your account remotely or make withdrawals on the go without needing to visit the branch
Surcharge-free access to the CashPoints® ATMs Network where you can withdraw up to $500 in a single 24-hour period
Applying for a loan online
Calling in to our UltraVoice service at 336-748-3500 for over the phone access to account to account transfers, monitoring of transaction history, and checking of balances
Our Mobile Banking App, which allows you to remotely deposit checks, transfer money between WSFCU accounts, access Bill Pay, make loan payments, as well as check account balance and history
Online Banking, where you can view transaction history, check account balances, and make transfers
If you have any other general inquiries, please feel free to contact us at 336-727-2663 and we will be happy to assist you. Please also call us if you have been affected by COVID-19 and need help managing any aspects of your loans or account. We recognize that navigating a pandemic of this magnitude is unfamiliar territory, but we are committed to taking every step to reallocate our resources in order to continue serving you during this difficult time. Thank you for your understanding, your membership, and for helping us all to stay safe.
COVID-19 (Coronavirus Update): Notice To The Membership
March 17th, 2020
Your Winston-Salem Federal Credit Union was founded on the principle of serving our members and we are proud to maintain that service today. Therefore, we are actively monitoring all developments pertaining to the coronavirus (COVID-19) pandemic. Our hearts are with all those affected, and our primary concern is to preserve the health and wellbeing of both our membership and staff while continuing to provide you the tools you need to manage your finances.
Our staff is currently implementing safety measures outlined by the Center for Disease Control (CDC) and the World Health Organization (WHO) while keeping a close eye on incidents in and around Forsyth County. When you visit us in branch, know that we are taking every precaution to restrict the transmission of the virus and any sickness on our premises. Staff keeps the branch sanitized with special care being taken to disinfect high-touch areas, such as doorknobs, light switches, our lobby seating, and the teller stations. Be aware these safety precautions may also include the temporary removal of certain lobby services and amenities. Please also be aware that staff may be wearing gloves while handling cash and that our staff may abstain from shaking hands for safety purposes.
In the event we must curtail our operations or limit access to our facilities, we will communicate with you through email as well as via updates on our website at www.mywsfcu.org and on our Facebook page. Please make sure we have your current email address on file so we can keep you informed of any changes.
According to the CDC and WHO, it is advisable to conduct as much of your business as possible away from public places. Many of our services are also available to you remotely, so you can safely manage your finances at home or without needing to visit the branch in person:
CashPoints® ATMs, the largest ATM network in North Carolina, are available at any time of day and there is no surcharge for withdrawing cash from them. You can access up to $500 in a single 24-hour period from an ATM.
If you have a checking account without a debit card or ATM card, please contact the credit union so that we can add one for you.
Online Banking allows for viewing transaction history, checking account balances, and making transfers from the comfort of your home on a PC, tablet, or browser compatible mobile device. You can log in to online banking here or enroll in online banking here.
Our UltraVoice service enables over the phone account to account transfers, monitoring of transaction history, and checking of balances. Call in at 336-748-3500.
For general inquiries, our call center is available from 9am to 5:30pm Monday through Friday to help assist you. Give us a call at 336-727-2663.
There are lots of ways you too can proactively prevent the spread of COVID-19 as well as other sicknesses. We encourage you to protect yourself and others by taking steps to reduce your risk of exposure. The CDC and WHO offer great resources for learning more about what you can do to prevent illness.
Winston-Salem Federal Credit Union is a strong community that succeeds as we support each other. We are proud to continue serving you and are committed to remaining vigilant as we navigate this pandemic together. Thank you for your membership and for helping every one of us remain safe.