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Routing Number 253177968

Today,With More Financial Obligations And Many Financial Options, Money Management May Seem Difficult And Confusing At Times.

That is why Winston-Salem Federal Credit Union, through a partnership with BALANCE, provides you with a benefit of membership that will help you balance life's financial demands. WSFCU members are able to obtain information and advice on credit counseling, budgeting, and debt management services.

BALANCE provides financial counseling and employee assistance programs (EAP) to numerous credit unions and companies nationwide. Everyone has money issues and the BALANCE financial fitness programs are designed to give you access to the fairest financial advice available: financial choices that serve your best interests. And, this credit counseling service will be available to you without cost.


Schedule an appointment to talk with a counselor over the phone. Counselors are qualified to discuss general money management and credit topics including goal setting, spending and savings plans, credit and credit reports, and housing issues.

Debt Management

If you are having trouble making ends meet or receiving collection calls or letters, BALANCE can help you consolidate bill payments and negotiate with creditors to lower payments, and in some cases, reduce or eliminate interest and fees.

Credit Report Review

Information in a credit report can affect your ability to rent an apartment, buy life insurance, obtain employment, or qualify for financing on a car or home. It is important that you check your credit report for accuracy at least every other year. BALANCE provides your credit report and a confidential conference with a certified credit report specialist. The service is available to WSFCU members at a very low cost!

Call a BALANCE counselor at 1-888-456-2227
and let them know you are a member of the
Winston-Salem Federal Credit Union.

Hours of Operation

  • Monday through Thursday, 8 a.m. to 11 p.m.
  • Friday, 8 a.m. to 8 p.m.
  • Saturday, 11 a.m. to 8 p.m.

Holiday Closings

Emancipation Day (Juneteenth)
Wednesday, June 19, 2024

Independence Day
Thursday, July 4, 2024

Labor Day
Monday, September 2, 2024

Veterans Day
Monday, November 11, 2024


Contact Information

711 East Salem Avenue, Winston-Salem, NC 27101

Phone 336-231-5100

Hours of Operation:
Drive-Thru: Monday through Friday from 8:00 AM - 5:30 PM
Office: Monday through Friday from 9:00 AM - 5:30 PM 

Voice Banking: 336-748-3500

Visa Credit Card with our Business Partner Elan: 800-558-3424

PIN reset/change for debit card: 800-992-3808

Lost/Stolen ATM or debit card: 800-554-8969